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Rental Questions & Answers

  • How do I make a reservation?

    Reservations can be made on-line or by calling our office at 386-423-7796-Option 1 for Rentals
    A $500 deposit is required at the time of booking.
    Stays of 21 days or less -Balance is due 30 days prior to arrival.
    Stays more than 21 days -1st month including fees due 90 days prior to arrival. Rent for each additional month shall be paid monthly (e.g, 2nd month due 60 days prior to arrival, 3rd month due 30 days prior to arrival etc.

  • Additional Charges

    Yes, they include:
    One-time Cleaning Fee, Cost varies per unit.
    Florida and Volusia County Sales and Use Tax, 12.5 percent.
    Admin Fee- $45 for each reservation.
    Damage Waiver- $39
    Resort/Property Fee- some properties charge a property fee- fees vary by property

  • Cancellation Policy

    Cancellations must be received in writing/email.
    $50 cancellation fee will be applied to all cancellations.
    Stays of 21 days or less must be canceled no later than 30 days prior to arrival.
    Stays more than 21 days -must be canceled 90 days prior to arrival.
    If the required notice is not received, guests are subject to loss of all rents paid. (Refunds may only be made if the reserved unit is rented for the same cost and time period). No refunds can be given for early departure or lack of amenities beyond our control.

  • Check In/Out

    Check in instructions are emailed 7 days prior to arrival.
    Check-in time is 3:00. Please allow the cleaners this time to prepare the unit for you.
    Check-out time is before 10:00 am.

  • Pet Policy

    PET FRIENDLY PROPERTIES—a limited number of units have been designated as “pet friendly.” A separate non-refundable pet fee is required ($200 for 1-2 pets, $50 each additional pet)

    If you are in a unit that does not allow pets and pet or evidence of a pet is found, eviction and forfeiture of rent may occur including additional cleaning fees.

  • Key Pick Up

    Some units are on keyless entry and you may check in directly at the unit. If hard keys are required, please pick up keys at our office- New Smyrna Vacation Condos/Sentry Management’s office at 4188 S. Atlantic Avenue, New Smyrna Beach, Florida.
    Office hours are 9am to 4pm Monday-Friday. If you are arriving after 3:30 pm on a weekday or on the weekend your keys will be placed in our lockbox located outside if the office.

  • What furnishing is included?

    Your unit will have a starter kit of toilet paper, paper towels, and trash bags but may not have a supply for your entire stay.

    All units are comprehensively equipped with the items listed below. Additional amenities may be available—they will be noted in the detailed property description.

    • Bed linens/Towels
    • Washer/Dryer (certain units)
    • Central AC/Heat
    • Cable TV service
    • Refrigerator
    • Dishwasher
    • Stove/Oven
    • Microwave
    • Toaster
    • Coffee Pot
    • Cookware
    • Dishes
    • Flatware
    • Glasses

  • Lock Out

    Please be sure to have your rental key with you when you leave your unit. If you are locked out after office hours (Monday-Friday 9am to 4pm) please contact our emergency line- 386-333-6653. A team member or a locksmith will be dispatched AT YOUR OWN EXPENSE.

  • Contact Info

    The New Smyrna Vacation Condos/ Sentry Management office is located at 4188 S. Atlantic Avenue, New Smyrna Beach, FL 32169, in the Ocean Village Shopping Center. Office hours are 9am to 4pm Monday through Friday. Phone 386-423-7796 or 800-826-8614 during office hours. In case of after-hours EMERGENCY only, please call 386-333-6653. Email: vacations@sentrymgt.com

  • Departure Responsibilities

    Please leave the property reasonably clean and in order. We ask you to do the following upon departure:

    • Load and run the dishwasher.
    • Leave the beds unmade and leave only your final day of soiled linens by keeping up with the laundry during your stay.
    • Remove and dispose of all items from the refrigerator and all perishables from the cabinets.
    • Make sure doors and windows are closed and locked.
    • Return the keys and amenity pass to the rental office (use the key drop box for weekend check-outs.) If the unit is on keyless entry leave all parking, pool passes, and common area keys in the unit.
    • Additional cleaning charges may apply for excessively dirty units, additional laundry.
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